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Join PaidLens
Implementation & Customer Success Lead
Customer SuccessRemoteFull-time
Own the customer onboarding journey from contract sign to go-live and beyond. You will configure integrations, train customers, and drive long-term adoption across the PaidLens platform.
What you'll do
- Lead enterprise onboarding projects: integration setup, data migration, and user training
- Configure Salesforce, Anaplan, HRIS, and billing integrations for new customers
- Build and maintain customer success playbooks, onboarding guides, and training materials
- Conduct quarterly business reviews with key accounts to ensure value realization
- Monitor customer health metrics and proactively address adoption risks
- Serve as the voice of the customer to product and engineering teams
- Manage support escalations and drive resolution across internal teams
What we're looking for
- 4+ years in customer success, implementation, or professional services at a SaaS company
- Hands-on experience configuring enterprise integrations (Salesforce, Workday, ADP, etc.)
- Strong project management skills with a track record of on-time, on-scope onboarding
- Ability to translate technical concepts for non-technical stakeholders
- Excellent written and verbal communication skills
- Experience building CS processes from scratch in an early-stage company
- Empathy for customer pain points and a bias toward action
Nice to have
- Salesforce Administrator or Anaplan Model Builder certification
- Experience in commission management or compensation operations
- PMP or similar project management certification
Interested?
Reach out to us at [email protected] with your resume and a note about why PaidLens interests you.